Referral Portal by Cantata Health Solutions

Integrate with your hospital partners, stabilize reimbursements, and improve care across the community.

A Patient Pipeline Management Tool for Behavioral Health Facilities

Cantata Health Solutions Referral Portal streamlines care coordination, fractioning the amount of time it takes for clinical liaisons to screen and accept new residents from hospitals. A unified view into prospects’ records gives behavioral health facilities the speed they need to win referrals, plus the insight to select ideal residents for their facilities.

Stand out in your network

Traditional care coordination processes are a logistical time sink where resources and opportunities get lost in translation. By equipping your liaison staff with a centralized, electronic platform, Cantata’s Referral Portal helps eliminate guess work, paper-based workflows, and phone tag from the pre-admission episode.

As a result, liaisons can spend more time nurturing referral relationships. And since hospitals are under financial and regulatory pressure to relocate patients as soon as possible, an efficient pre-admissions process will push your facility to the top of hospital’s preferred provider lists.

Optimize your census

With a streamlined, yet comprehensive, method for gathering patients’ records, the Referral Portal helps SNFs easily spot perfect-fit prospects: Patients whose needs align with your facility’s unique specialties. Additionally, the Portal allows remote workers to access information about their facility’s availability threshold, such as open bed count, ensuring they only admit residents they can properly accommodate. This helps improve resident care outcomes and reduces rehospitalizations.

The result? Stronger referral relationships, higher star ratings, and most importantly: a healthier community.

Advanced screening tools within the portal also make it easy for liaisons to spot “red flags” in patients’ records, helping them avoid acquisitions that could jeopardize their facility financially, reputationally, or legally.

Forecast financial outcomes and maximize PDPM reimbursements

Pre-admissions interviews can help your facility predict and harness control over its future financial state – but only if your liaisons have the tools to remotely verify payment information and zero in on financial influencers. As PDPM broadens the lens through which staff must evaluate residents for reimbursement purposes, clinical liaisons need a reliable method to gather a complete patient profile during the pre-admissions process.

The portal gives SNFs predictive insights into resident traits that could impact PDPM reimbursements, such as the presence of comorbidities, prior surgeries, and of course – the primary diagnosis. It also sets MDS coordinators up for success with all the information they’ll need to optimize and expedite the 5-day MDS assessments, which determine PDPM payment rates for a resident’s entire length of stay.

Sharpen your marketing strategy with data analytics

By gathering and tracking trends like referral history per acute facility or physician, facilities can get a holistic view of their most, and least, active partnerships. This kind of insight can you’re your marketing team and liaisons spend more time nurturing their symbiotic relationships. It can also help facilities catch and remediate down trends before a reliable referrer drops off over time.

On the flip side, by pinpointing which hospitals have never passed many referrals your way, you’re one step closer to uncovering why. Once you’ve established a process for efficiently accepting best-fit residents and you’ve reaped an uptick in successful clinical outcomes as a result, you’ll need a way to prove it to referring entities. Today, data and survey results speak louder than anything else to hospitals.