Empathy matters more than ever in a technology-focused healthcare industry
Dylan Bestler on August 10, 2021
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The COVID-19 pandemic has resulted in a sense of isolation for many, which underscores the importance of humanization.
LAS VEGAS – Technology has enabled clinicians and caregivers to connect with patients remotely during the COVID-19 pandemic, providing a much-needed connection in a time of social isolation. But in this new technological frontier, it’s essential not to lose sight of the importance of compassion and empathy in caregiver interactions.
Such was the message of Dr. Laura Cooley, senior director of education and outreach at the Academy of Communication in Healthcare, at the 2021 HIMSS Global Health Conference & Exhibition in Las Vegas. Her session, “Rehumanize Care through Communication and Relationships,” focused on the very human interactions that remain at the heart of patient care.
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