Client & Stakeholder Engagement
Modern behavioral health EHRs should empower individuals to take an active role in their care. That’s why we take an integrated approach when it comes to client and stakeholder engagement, offering a simple, accessible platform that’s built into the broader Arize EHR ecosystem. Unlike other portals that are bolt-ons or require duplicate entry, Arize provides an easy experience across clinical, scheduling, and billing functions—designed for the real-world needs of community-based care providers.
Arize empowers consumers with easy access while reducing administrative burden for providers.
- Seamless workflow integration
- Supports real-time interaction
- Fully mobile responsive
- No need for third-party add-ons or duplicate forms
- Designed with behavioral health clients in mind
From Passive Portals to Dynamic Collaboration
A static, outdated portal that’s bolted onto the EHR platform just doesn’t cut it anymore. You need tools that remove barriers to engagement, which leads to more meaningful outcomes.
Modern Consumer Access
Clients actively participate in their care
Bi-directional communication
Personalized, mobile-first, culturally responsive interfaces
Unified, integrated experience
Family access to the record and collaboration with key stakeholders
Legacy Patient Portals
View-only access (e.g., labs, visit summaries)
Provider-controlled data flow
Static, clinical language and UI
Fragmented across systems
No family or stakeholder access
Consumer Access
By allowing clients to securely communicate and share information with providers, they can better manage their health and stay on top of their treatments and appointments.
With Consumer Access, staff can provide the ability for clients to:
- Complete and sign documentation (e.g., consent forms, assessments, etc.)
- Upload and share scanned images and forms
- Request, confirm, or request changes for appointments
- View test results and pay bills
- Launch telehealth visits from the app
- Self-service lookup of important details in clinical records, such as prescribed medications or care documents
Authorized persons such as parents, guardians, or legal/court system representatives can also have direct, secure, and limited access to necessary documents and information.
Why It Works
Most portals aren’t flexible enough to be configured to meet the expectations of modern clients. Arize goes further, bringing engagement tools, data, and personalization together.
This connected foundation helps organizations strengthen engagement now and paves the way for what’s next:
- Easy for clients to use and simple for you to support
- Everything lives inside the Arize platform, so forms and assessments automatically update the client record
- Forms can be displayed in the user’s preferred language without the need for separate templates, while browser-based translation makes navigation effortless
- We’ll configure the experience to fit your organization’s needs and workflows
Frequently Asked Questions
Arize takes an integrated approach when it comes to client and external provider portals. Rather than configuring and maintaining a separate “bolt-on” application, clients and community-based providers are simply different types of Arize users. (We refer to this as “Consumer Access.”) They can use the full, mobile, configurable power of the core application, rather than just a small static subset of features.
Clients can view, complete, and sign documentation like consent forms and assessments, securely communicate and share information with their care team, and more.
Yes. Authorized persons such as parents, guardians, or legal and court system representatives can have direct, secure, and limited access to necessary documents and information, which supports care coordination for clients such as those in foster care or child and family services.
Yes. Arize is mobile responsive, allowing clients to access it from smartphones, tablets and other connected devices. Depending on the features enabled by their provider, clients can complete and sign forms, manage appointment requests, review information and launch telehealth visits from their device.
Yes. Forms can be presented in a client’s preferred language without requiring organizations to maintain separate templates. Browser-based translation also allows clients to navigate Arize using the language settings on their browser or mobile device.
Yes. Because Consumer Access is integrated with Arize, completed forms and assessments flow directly into the client record. This gives care teams access to current information while reducing duplicate entry and administrative work.