Managed IT Services
Behavioral health and human services organizations often operate with limited IT resources and struggle to fill open IT positions, making it hard to maintain efficient and reliable technology systems. Cybersecurity is a critical concern, with insurance costs increasing dramatically every year. However, many organizations lack the in-house expertise to manage evolving cyber threats and complicated insurance requirements. Cantata’s Managed IT Services provides a cost-effective solution, ensuring high-quality IT staffing with the expertise to keep your organization running smoothly.
With Cantata’s Managed IT Services, your organization can:
- Rely on a professional team that understands both your business and your IT needs
- Have confidence that your environment is protected
- Avoid costly security mistakes that put your organization at risk
- Meet compliance requirements with insurance carriers and accreditation agencies
- Focus on delivering comprehensive care without the burden of IT concerns
Core Services We Offer
From advising on strategy to managing daily operations, our team with extensive experience supporting behavioral health and human services provides the IT resources you need, when you need them. Outsource any or all of your IT operation, allowing us to take the burden so you can focus on running your business, supporting your staff, and elevating client care.
Security Services
Security presents one of the most significant challenges to behavioral healthcare organizations today. One mistake could shut down your system for weeks and expose clients’ protected health information (PHI). Our services range from assessments, planning, and preparing for audits (e.g., HIPAA or SOC2) to building out a comprehensive security and compliance program that includes policies, procedures, incident management programs, and more. We can also help you prepare for and maintain compliance with accreditations and certifications through leading organizations like the:
Strategy/vCIO
We offer highly experienced, senior-level healthcare IT executives that can act as your organization’s virtual Chief Information Officer or provide senior-level strategy services to build and execute on strategic plans and initiatives. This is a cost-effective way for your organization to have industry experts with deep behavioral healthcare experience helping drive your strategic needs, security initiatives, transformations, or focus on critical projects aligned with your business needs and industry standards.
Engineering Services
Cantata offers network, server, security, cloud, desktop, and automation engineers to support your organization and provide a stable, secure platform to grow your operations. Our engineering team has broad experience implementing enterprise network environments, designing and implementing security plans, building disaster recovery solutions, implementing data center environments, automating workflows, and performing cloud transformations/migrations and Office 365 migrations.
Application Managed Services
Cantata offers customers access to knowledgeable virtual experts with extensive experience in managing EHR systems – Arize and others – including clinical workflows, screen building, reporting, billing, and system administration. This allows your organization to focus on the use of the EHR while we configure, administer, and support the back-end solution. Our team can also support your other enterprise applications and select systems, such as Microsoft Office.
Help Desk & Field Services
Cantata offers continuous IT support so that technical issues don’t interrupt patient care. Our team can quickly triage and resolve requests, troubleshoot issues, and provide 24×7 on call services, if needed. We also offer resources that can come onsite to complete tasks such as installations, troubleshooting, configurations of the network, server, printer, desktop, or mobile devices.
NOC Monitoring
Cantata’s NOC (Network Operations Center) monitoring services ensure the continuous and reliable operation of your critical IT infrastructure. We help proactively detect and address potential issues before they escalate into major problems, minimizing downtime and ensuring that vital systems and applications remain accessible. We provide real-time visibility into network performance, plus quick identification and resolution of bottlenecks or security threats, to help your organization maintain optimal network health.
Database and Reporting
Cantata offers a full suite of services that support business/executive-level decision-making, including data warehousing, data integrations, ETL/ transformations, dashboard development, KPI development, and report writing. Our team is experienced in warehousing, transforming, and displaying data using industry-standard toolsets including Tableau, SSRS, Crystal, and many other platforms.
Project Management
Cantata’s project managers have over a hundred years of experience driving key strategic initiatives, from infrastructure, development, and reporting to enterprise application rollouts, upgrades, and migrations. Our team members have led projects ranging up to $100M in size for healthcare and social services organizations across the country.
Why Partner with Cantata?
Extensive Experience
Our team deeply understands the business of behavioral health and human services. We have experience supporting large and small organizations and the credentials to back it up.
Support Your Entire IT Ecosystem
We know how organizations like yours want to use your IT resources. We understand your EHR, your other software applications, and the environment in which you use them.
Security Knowledge
Our team has helped organizations of all sizes plan for and navigate through security incidents. We’ll help you understand what to do and when to keep your system and data safe.
Predictable IT Spend
We know you don’t want to wait for a crisis to take action. Our comprehensive security plans outline costs that you can approve and execute on so you can avoid surprises during vulnerable times.
Improved Efficiency
Our managed services team is integrated with our support and development staff, meaning we can operate faster and more reliably.
Flexible Offerings
Our team can take full responsibility for your IT operations, enhance your existing team, or focus on specific initiatives and strategic projects that require deeper expertise.