Millions of people around the world have lost their health as a result of the pandemic. Millions more have lost loved ones. Trillions of dollars have been spent fighting the virus and restoring life post-pandemic, while many families have lost income, savings, or both.
COVID-19 has no doubt been catastrophic, but let it also be the wake-up call we need to improve experiences for both patients and healthcare providers alike. In a new era increasingly shaped by remote care, digital tools, and disruptive products, services, and operating models, we must ensure that human beings are at the center of our healthcare innovation.
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