COVID-19 (Coronavirus) Resource Center

We understand that these unprecedented times are taking a physical and emotional toll on your teams and we are here for you. Thank you for being on the frontline of this pandemic for your communities. This Resource Center is here to provide you specific information on NetSolutions and Optimum, along with updates from the CDC, WHO, and more on how best to fight this virus. 

What is COVID-19?

Coronavirus (COVID-19) is an illness caused by a virus that can spread from person to person. On March 11, 2020 the COVID-19 outbreak was characterized as a pandemic by the WHO. This is the first pandemic known to be caused by a new coronavirus. As a result, most research and guidance around pandemics is specific to influenza, but the same premises can be applied to the current COVID-19 pandemic.

What we are doing to help clients during this pandemic:

Pandemic Focused Enhancements & Applications:

  • Dashboard Updates
  • Quick train videos to help new and temporary staff
  • Regulatory compliance
  • Disaster Recovery Program to move clients to hosting

Communicate and Collaboration:

  • Emails summarizing updates from CMS, CDC, WHO, and more
  • Sharing tenured employee knowledge to share the best way to utilize our solutions to meet your COVID challenges

COVID Care Facility Implementations:

  • Fast-turnaround facility launch
  • Billing & GL configuration
  • Location Master configuration and more!

Our team is working remotely to:

  • Reduce risk of spreading the virus and straining healthcare system
  • Ensure we’re always accessible for our clients

Featured COVID-19 Resources

NetSolutions COVID-19 Response Program

Ensuring your team understands the tools and resources available to them is extremely important during this pandemic. Our team members have been working hard to ensure that our team and our solutions are here to help as much as possible 

How NetSolutions can help you through COVID-19:

  • Communication & Collaboration
  • Emergency Preparedness
  • Pandemic Preparedness Initiative
  • Special focus Dashboard
    • Real-time COVID-19 monitoring
    • Isolation monitoring
    • Change of condition monitoring
  • Point of Care Change in Condition Documentation
  • eAssignments with Alerts & Notifications
  • Waiver Management (Medicare & Medicaid)
  • COVID-19 Employer Paid Leave Requirements Management
  • InfectionWatch – Now available stand alone


Starting in March, we began working to update this product and compile information to help our clients in long-term care.

Starting in March, we began working to update this product and compile information to help our clients in acute care.

On-Demand Webinar:
Slow the Spread of COVID-19

Watch this on-demand webinar to learn how INFECTIONWATCH can help NetSolutions users like you can stay up-to-date, boost compliance, and manage their infection control and tracking processes through COVID-19 and beyond.

ABILITY INFECTIONWATCH helps your facility:

  • Comply with updated regulations
  • Access real-time analytics and McGreer criteria
  • Monitor infection incidence
  • Identify and monitor at-risk residents

General Resources

CDC Covid-19 Fact Sheet



CMS Press Release

CDC COVID-19 Page for Healthcare Professionals

Cantata Health Client-Only Site

The Families First Coronavirus Response Act

CMS Coronavirus Virtual Toolkit

Personal Protective Equipment (PPE) Burn Rate Calculator

Strategies to Optimize the Supply of PPE and Equipment

CMS Current Emergencies Website 

Mental Health Resources for Health Care Providers

Resources for Acute Providers

AMA COVID-19 Coding and Guidance

AMA CPT Assistant Official Source for CPT Coding Guidance

ICD-10-CM Official Coding Guidelines

Medicare Fee-for-Service (FFS) Response to COVID-19

Cantata Health Client-Only Website for Optimum Users

Optimum Clinicals Assist with COVID-19

Optimum RCM Assists with COVID-19

Resources for Long-Term Care Providers

NetSolutions Setup for Medicare A Plan to Accomodate CMS

COVID-19 Update & Information for LTC Facilities Webinar Recording

CMS Guidance to Programs of All-Inclusive Care for the Elderly (PACE) Organizations

Medicare Telemedicine Health Care Provider Fact Sheet

NetSolutions COVID Response Webinar Recording

COVID-19 Long-Term Care Facility Transfer Scenarios

Cantata Health Insider for NetSolutions Clients

LTC/LTPAC Master Resources List of Links


A Guide Through COVID-19 for Long-Term Care Facilities

Contact Us

Whether you’re looking to get started with electronic health records, improve your billing and payments systems, or navigate all the changes for the novel coronavirus, we’re here to help every step of the way.

Contact Us