Cantata Health’s RCM expert, Ken Miller, shares a tip on the importance of field training in an IDN environment in today’s Becker’s Hospital Review
Healthcare providers operating within integrated delivery networks should pay attention to field training as they manage a central business office, according to Kenneth Miller, Senior RCM Specialist at Cantata Health.
Mr. Miller shared this tip with Becker’s Hospital Review.
“Ongoing education is key to ensure financial success. Without an education department, it is impossible for IDNs to ensure field staff and registrars are doing what the leadership team expects of them. Trainers must be sent out to the field on rotation to certify staff are following through on verification, maintaining the required financial paperwork, and communicating with patients as appropriate.”